Investors' Frequently Asked Questions
NZX acts solely as market operator. NZX does not have oversight of, nor does it control or influence, individual issuers, securities, dividends, or investment decisions. Any queries relating to shareholdings, dividends, or investments should be directed to your broker or financial adviser.
General
Title | |
|---|---|
| How can shares be held? | |
| What is a Common Shareholder Number (CSN) and Holder Number? | |
| What is an Authorisation Code (FIN)? | |
| What happens if I lose my CSN/FIN? | |
| What is a share registry? | |
| What is a broker? | |
| Where can I find information about listed companies? | |
| How do I receive communications from companies? |
Selling and Transferring Securities
Title | |
|---|---|
| How do I buy or sell shares? | |
| Can I transfer shares to another person? | |
| What fees are involved in buying or selling shares? | |
| Where can I learn more about investing? | |
| What risks should I be aware of when investing in shares? |
Updating Your Details
Title | |
|---|---|
| How do I update my contact details? | |
| How do I update my bank account for dividends? |
Payments
Title | |
|---|---|
| How do I find out what dividends I’ve been paid? | |
| What happens if a dividend has been withheld or not received? |
Deceased Estates
Title | |
|---|---|
| How do I find out about a deceased relative’s shareholdings? |
Listed Companies Queries
If your query relates to a particular listed company please contact the listed company directly. If you represent a listed company, please contact either the Capital Markets Origination Team or the NZ RegCo Issuer Relationship Team – details here.
My NZX
If you have any queries regarding MyNZX, then please contact the NZX Information Services Team at data@nzx.com.